Terms of Service

Last updated: 15 August 2026

1. The Service

Knackers.Ai provides an AI-powered phone answering service for service-based businesses. The service answers incoming calls to a designated business phone number, communicates with callers using an AI voice agent, qualifies job enquiries, books appointments where applicable, and notifies you of call outcomes via SMS and/or email.

The service is provided on a subscription basis and is configured specifically for your business at setup.

2. Eligibility

You must be an authorised representative of the business signing up for the service, and at least 18 years of age. You are responsible for ensuring the phone number connected to the service is one you are authorised to redirect or manage.

3. Fees and Payment

  • Subscription fee: [$XX] AUD per month, billed in advance on a recurring basis

  • No onboarding or setup fee applies

  • Fees are exclusive of GST unless stated otherwise

  • We may change our fees with at least 30 days’ notice to your registered email

  • Failure to pay may result in suspension of the service until payment is received

4. Cancellation

You may cancel your subscription at any time by notifying us at hello@knackers.ai. Cancellation takes effect at the end of the current billing cycle. Subscription fees already paid for the current billing period are non-refundable, but you will not be charged for future periods after cancellation.

5. Call Handling and Data

We take a data-minimisation approach to call handling:

  • We do not record calls. Callers may still be notified that the call is being processed by an AI system.

  • We do not store call transcripts, summaries, or booking details after a call is completed. Information gathered during a call (such as the caller’s name, contact number, and job details) is processed in real time solely to deliver the immediate outcome of that call — for example, sending you an SMS/email notification or creating a calendar booking — and is not retained by Knackers.Ai afterwards.

  • Booking details you and your customers create through connected calendar tools (e.g. Cal.com) are stored by that third-party tool under its own terms, not by Knackers.Ai.

  • SMS and email notifications sent to you as the business owner are retained in your own phone/email account, not on Knackers.Ai systems.

6. Third-Party Services

To deliver the service, Knackers.Ai relies on third-party providers, including but not limited to: telephony and SMS providers, AI voice processing providers, and calendar/booking providers. These providers process call and message data as necessary to route calls, generate AI responses, and deliver notifications, in accordance with their own privacy and data handling policies. By using our service, you acknowledge that call data passes through these third-party systems as part of normal service operation, even though Knackers.Ai itself does not retain it.

7. Acceptable Use

You agree not to use the service to:

  • Engage in unlawful, fraudulent, or deceptive conduct

  • Harass, abuse, or harm any caller

  • Attempt to reverse-engineer, copy, or resell the underlying AI system or prompts

  • Use the service in a manner that breaches any applicable telecommunications, privacy, or consumer protection law

8. Intellectual Property

All software, AI prompts, voice configurations, branding, and materials used to provide the service remain the property of Knackers.Ai. Nothing in these Terms transfers ownership of any Knackers.Ai intellectual property to you. You retain ownership of your own business information, branding, and customer data.

9. Service Availability

We aim to provide reliable, continuous service but do not guarantee the service will be uninterrupted, error-free, or available at all times. The AI system may occasionally misunderstand a caller, fail to complete a booking, or produce an inaccurate response. We are not liable for any missed, mishandled, or misqualified calls, except as expressly stated in these Terms or as required by the Australian Consumer Law.

10. Limitation of Liability

To the maximum extent permitted by law, Knackers.Ai’s total liability arising out of or in connection with the service, however arising, is limited to the total fees paid by you in the three (3) months preceding the event giving rise to the claim. We are not liable for indirect, consequential, or economic loss, including lost profits or lost business opportunities, arising from use of the service.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded.

11. Indemnity

You agree to indemnify Knackers.Ai against any claims, losses, or damages arising from your breach of these Terms or your misuse of the service.

12. Termination

We may suspend or terminate the service if you breach these Terms, fail to pay outstanding fees, or use the service unlawfully. We will provide reasonable notice where practicable.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified to you via email at least 14 days before taking effect. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms are subject to the exclusive jurisdiction of the courts of Victoria.

15. Contact

Questions about these Terms can be sent to:

Knackers.Ai

ABN 19 323 356 748

Email: hello@knackers.ai

These Terms of Service (“Terms”) govern your use of the AI phone answering service provided by Knackers.Ai (ABN 19 323 356 748) (“Knackers.Ai”, “we”, “us”, “our”). By signing up for or using our service, you (“Customer”, “you”) agree to be bound by these Terms.