Privacy Policy

Last updated: 15 August 2026

Knackers.Ai (ABN 19 323 356 748) (“Knackers.Ai”, “we”, “us”, “our”) is committed to protecting your privacy and the privacy of the callers who interact with our AI phone answering service. This Privacy Policy explains what personal information we collect, how we use it, and your rights, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This policy applies to two groups of people: (1) our business customers who subscribe to the service, and (2) the callers who contact our customers’ businesses and are answered by our AI system.

1. Information We Collect

From business customers:

  • Business name, contact name, email address, and phone number provided at signup

  • Billing and payment information, processed by our payment provider

  • Business details needed to configure the AI agent (services offered, service area, booking availability)

From callers (customers of your business):

  • Caller’s name, phone number, and job/enquiry details shared during a call

  • This information is processed only for the duration of the call to deliver the immediate outcome (e.g. an SMS/email notification to you, or a calendar booking)

2. What We Do Not Collect or Keep

  • We do not record calls. No audio recordings are made or stored.

  • We do not retain call transcripts, summaries, or caller details after a call is completed. Information shared by a caller is processed in real time and is not stored on Knackers.Ai systems once the call ends.

  • Any booking created during a call is stored by the connected calendar tool (e.g. Cal.com) under that tool’s own terms, not by Knackers.Ai.

  • Any SMS/email notification sent to you as the business owner is stored in your own phone or email account, not on Knackers.Ai systems.

3. How We Use Information

We use the information described above to:

  • Provide, configure, and operate the AI phone answering service

  • Send you notifications about calls, bookings, and account matters

  • Bill and manage your subscription

  • Improve the reliability of the service

  • Comply with our legal obligations

We do not sell personal information to third parties, and we do not use caller information for advertising or marketing purposes.

4. Third-Party Service Providers

To operate the service, we rely on third-party providers who process data on our behalf as part of handling and routing each call, including:

  • Telephony and SMS providers — to receive calls and send notifications

  • AI voice processing providers — to power the AI agent’s conversation and voice

  • Calendar/booking providers — to check availability and create bookings

  • Payment providers — to process subscription billing

Each of these providers processes data in accordance with their own privacy policies. We choose providers that maintain appropriate security standards, but we do not control their retention practices for data that passes through their systems as part of call processing.

5. Overseas Disclosure

Some of our third-party service providers may process or store data on servers located outside Australia, including in the United States. Where this occurs, information may be handled in accordance with the privacy laws of that jurisdiction, which may differ from Australian law. By using our service, you acknowledge that data may be processed overseas as part of normal service operation.

6. Data Security

We take reasonable steps to protect the limited personal information we handle from misuse, interference, loss, and unauthorised access. Because we do not retain call recordings, transcripts, or caller details after a call ends, the amount of data at risk of a security incident is minimised by design.

7. Cookies and Website Analytics

Our website may use cookies or similar tracking technologies to understand site usage and improve our marketing. Tools currently in use on knackers.ai include:

  • [List actual tools here — e.g. Meta Pixel, Google Analytics, Framer Analytics, Cal.com embed]

You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Access and Correction

Business customers can request access to, or correction of, the personal information we hold about their account by emailing hello@knackers.ai. Because we do not retain caller data after a call ends, there is generally no caller-level data to access or correct once a call is complete.

9. Complaints

If you have a concern about how we’ve handled personal information, contact us at hello@knackers.ai and we will investigate. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Material changes will be notified to business customers via email at least 14 days before taking effect.

11. Contact

Questions about this Privacy Policy or how we handle personal information can be sent to:

Knackers.Ai

ABN 19 323 356 748

Email: hello@knackers.ai